If you struggle to make a purchase on our website, here's a simple guide for you.
Step 01: go to www.cavasneakers using your phone, laptop or tablet browser
Step 02: Go to the product you want to buy, choose the size and colour you want. Then click on the "BUY IT NOW" button
Step 03: Fill in your information, delivery address and click the "CONTINUE TO SHIPPING" button
Step 04: Double-check that your order is correct (correct product, correct size, and correct quantities). Also check if you chose the correct delivery option. Once happy, click the "CONTINUE TO PAYMENT" button.
Step 05: Choose how you want to pay (PayStack is for card payments and OZOW is for instant EFT). Then click the "COMPLETE ORDER" button to make payment.
Step 06: Once you have processed your payment, you will see the confirmation page. You will also receive your order number via email and/or sms (your order number starts with '#').
And that's it :) Congratulations and thank you for your business.
Once your order is dispatched, you will receive a tracking number (if couriered) or a confirmation sms (if delivered by our own drivers).
Some Frequently Asked Questions
1. Why is my credit card payment not going through?
Check that the card number, card name and expiry date is entered as it appears on the front of your card. Ensure that your 3 digit CVC number on the back of the card is also entered correctly.
Also check if your card has been activated for online transactions. You can check on your banking app or simply going to your bank.
If you are still having problems, please contact us on 087 265 9615 or Whatsapp us on 0671838704
2. How do I change my delivery information?
You can only update your delivery address if your order has not been dispatched. To update, kindly send us a Whatsapp text on 0671838704 with the new delivery address. Please note we do not accept liability in the case that your delivery address is updated fraudulently - ensure that your order information secured.
3. How long does delivery take?
Visit www.cavasneakers.co.za/a/faq to view this information
4. How do I track my order?
- Visit www.cavasneakers.co.za/a/track
- Enter your order number in the block provided
- Status of your order will then be populated