Frequently Asked Questions
Check most frequently asked questions here, if you still need help then please contact us at firstname.lastname@example.org or send us a Whatsapp on +27671838704
Yes. If the sneaker you are exchanging with is the same price as the one you had originally ordered. If the price is different then you would need to pay the difference and if the price is lower then we will refund the difference in the form of a CAVA gift card.
As per our returns and refunds policy, you are authorised to exchange your sneaker. If you have erroneously received the wrong pair or size, we will lodge a collection with our courier provider to collect your shoe and we will exchange it at no cost. However, if you have ordered the wrong sneaker or size and would like to exchange, you can return your sneakers via Pep Paxi (Fourways Mall) or Postnet (Dainfern). We will then authorise the exchange after inspection the sneaker. Refer to our returns and exchanges policy for further information.
Yes. You are allowed to return your sneakers, or cancel your order, subject to our returns and exchanges policy on our website. Please note that all refunds are processed every two weeks. Kindly Whatsapp us or email email@example.com
We deliver anywhere and everywhere in South Africa. We are also able to deliver to countries outside South Africa - kindly Whatsapp us on +27671838704 to get assistance.
Delivery times (for South Africa):
- If you are purchasing from our inventory, delivery is within 3-5 working days within Gauteng and 3-7 working days outside Gauteng. Overnight delivery is also available but this will be an different charge. We deliver door-to-door, via The Courier Guy, Dawn Wing or CourierIT. If you are in a secluded area, we may use PAXI or Postnet.
- If items are out of stock, there is a 3-5 weeks waiting period.
Delivery times (for the US, UK, Belgium & Ireland):
- Delivery can take up to 10 working days.We deliver via Fedex or DHL.
- Please note that you may incur extra costs in the form of custom duties based on your country's import laws.
Customers have the option of adding insurance, at an additional cost, for goods traveling via courier. In the case of missing shipments, the customer is liable to contact the courier service directly. For more info, contact us via firstname.lastname@example.org
We offer the following payment methods:
Debit, credit or cheque card
We accepts credit card and chipped debit/cheque card payment via PayStack. We make use of the 3D-Secure authentication system to verify cardholder details with your bank. The transaction then takes place within your bank’s secure environment and we won’t have access to any of your card details. Your card details will by no means be accessed by anyone else.
Ozow allows you to be redirected and log into your internet banking profile to complete your EFT payment as part of our checkout process. You can make EFT payments directly from your bank account if you been set up on your internet banking profile. You are in control and would need to authorise this transaction by entering your internet banking username and password in a secure browser environment. An OTP will be sent to authorise the payment which may only be completed through the integrated payment step and not as an internet payment via your internet banking or app.
Bank deposit or eWallet
If you have cash on hand or you are not comfortable with purchasing directly on our website, you can opt for paying via bank deposit or eWallet. Simply Whatsapp us on 0671838704 and we'll send you the details.
Yes. We make use of the 3D-Secure authentication system to verify cardholder details with your bank. This links you directly to your bank via a secure link. The transaction then takes place within your bank’s secure environment and we won’t have access to any of your card details.
You will need to ensure that you have the right details and that if you are using the debit/credit card option, you are authorised by your bank to do so. If you struggle, kindly contact your bank for further assistance. Typically, you would need to ensure that (1) you necessary funds in the account, (2) your card is activated for online purchases and (3) ensure you are entering the correct CVV number (this is the 3 digit number, located behind your card).
You will receive an order confirmation email or sms once you have paid for your order and the payment is successful. This email/sms will contain all your shipping details, contact details and your order number. Furthermore, it will be a means to communicate information regarding your order. An order tracking email/sms will also be sent to you once your order has been dispatched.
Kindly Whatsapp us on 0671838704 or email email@example.com and we'll assist you.